{"id":816,"date":"2025-04-07T21:18:40","date_gmt":"2025-04-07T21:18:40","guid":{"rendered":"https:\/\/rafaelalviarez.site\/efa\/?page_id=816"},"modified":"2025-09-23T14:53:20","modified_gmt":"2025-09-23T14:53:20","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/flechelle.com\/wp1\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"816\" class=\"elementor elementor-816\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1253643 e-flex e-con-boxed e-con e-parent\" data-id=\"1253643\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5324f26 elementor-widget elementor-widget-heading\" data-id=\"5324f26\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Libro de reclamaciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6edb1bc elementor-widget elementor-widget-heading\" data-id=\"6edb1bc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hoja de reclamaci\u00f3n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be88772 elementor-widget elementor-widget-heading\" data-id=\"be88772\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">INVERSIONES EFA S.A.C, RUC: 20600038959, Av. Tomas Marsano nro. 2650 urb. Alexander Von Humboldt    Lima - Lima - Miraflores<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e91da9 e-flex e-con-boxed e-con e-parent\" data-id=\"2e91da9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f51bd5 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"0f51bd5\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Libro de reclamaciones\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"816\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"0f51bd5\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"EFA | Flechelle\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_640115a elementor-col-100\">\n\t\t\t\t\t<H2>Informaci\u00f3n del cliente<\/H2>\nTipo de documento (DNI \/ Carn\u00e9 de extranjer\u00eda \/ N\u00b0 pasaporte \/ RUC)\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_dc95202 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_dc95202]\" id=\"form-field-field_dc95202\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"- Por favor, elige una opci\u00f3n -\">- Por favor, elige una opci\u00f3n -<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"DNI\">DNI<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Carnet de extranjer\u00eda\">Carnet de extranjer\u00eda<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"N\u00b0 de pasaporte\">N\u00b0 de pasaporte<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"RUC\">RUC<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-field_af99f4c elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_af99f4c\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00b0 DE DOCUMENTO\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[field_af99f4c]\" id=\"form-field-field_af99f4c\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNOMBRES\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAPELLIDOS\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tApoderado (en caso de ser menor de edad)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[message]\" id=\"form-field-message\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_a14f578 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a14f578\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDocumento de Apoderado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_a14f578]\" id=\"form-field-field_a14f578\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_561f3c5 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_561f3c5\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCorreo de Apoderado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_561f3c5]\" id=\"form-field-field_561f3c5\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_feac2e1 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_feac2e1\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTel\u00e9fono de Apoderado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_feac2e1]\" id=\"form-field-field_feac2e1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_dee02a1 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_dee02a1\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDirecci\u00f3n de Apoderado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_dee02a1]\" id=\"form-field-field_dee02a1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_7f76f94 elementor-col-100\">\n\t\t\t\t\t<H2>Informaci\u00f3n de contacto<\/H2>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_3a51fb8 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_3a51fb8\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCorreo electr\u00f3nico\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_3a51fb8]\" id=\"form-field-field_3a51fb8\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_e1efdd4 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_e1efdd4\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTel\u00e9fono\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_e1efdd4]\" id=\"form-field-field_e1efdd4\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Solo se aceptan n\u00fameros y caracteres de tel\u00e9fono (#,-,*,etc).\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_c628284 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c628284\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDepartamento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_c628284]\" id=\"form-field-field_c628284\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"- Por favor, elige una opci\u00f3n -\">- Por favor, elige una opci\u00f3n -<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Amazonas\">Amazonas<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\u00c1ncash\">\u00c1ncash<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Apur\u00edmac\">Apur\u00edmac<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Arequipa\">Arequipa<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ayacucho\">Ayacucho<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Cajamarca\">Cajamarca<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Callao\">Callao<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Cusco\">Cusco<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Huancavelica\">Huancavelica<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Hu\u00e1nuco\">Hu\u00e1nuco<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ica\">Ica<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Jun\u00edn\">Jun\u00edn<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"La Libertad\">La Libertad<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Lambayeque\">Lambayeque<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Lima Metropolitana \">Lima Metropolitana <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Lima Regi\u00f3n \">Lima Regi\u00f3n <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Loreto\">Loreto<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Madre de Dios\">Madre de Dios<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Moquegua\">Moquegua<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Pasco\">Pasco<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Piura\">Piura<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Puno\">Puno<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"San Mart\u00edn\">San Mart\u00edn<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Tacna\">Tacna<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Tumbes\">Tumbes<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ucayali\">Ucayali<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_b18490e elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b18490e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCiudad o provincia\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_b18490e]\" id=\"form-field-field_b18490e\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_b4d9d98 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b4d9d98\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDistrito\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_b4d9d98]\" id=\"form-field-field_b4d9d98\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_5b3fa0b elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_5b3fa0b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDirecci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_5b3fa0b]\" id=\"form-field-field_5b3fa0b\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_b63c3cb elementor-col-100\">\n\t\t\t\t\t<H2>Informaci\u00f3n de compra \/ servicio<\/H2>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_8ffe5cc elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8ffe5cc\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tIdentificaci\u00f3n del bien contratado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_8ffe5cc]\" id=\"form-field-field_8ffe5cc\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"- Por favor, elige una opci\u00f3n -\">- Por favor, elige una opci\u00f3n -<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Taller\">Taller<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Repuestos\">Repuestos<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_6187aab elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6187aab\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMonto reclamado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_6187aab]\" id=\"form-field-field_6187aab\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_605bb89 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_605bb89\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00b0 BOLETA O FACTURA\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_605bb89]\" id=\"form-field-field_605bb89\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_d3a929a elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d3a929a\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescripci\u00f3n del bien contratado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_d3a929a]\" id=\"form-field-field_d3a929a\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_a19e62d elementor-col-100\">\n\t\t\t\t\t<H2>Detalle del reclamo<\/H2>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_d63906d elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d63906d\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSeleccione si se trata de un reclamo o una queja\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_d63906d]\" id=\"form-field-field_d63906d\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"- Por favor, elige una opci\u00f3n -\">- Por favor, elige una opci\u00f3n -<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reclamo \">Reclamo <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Queja\">Queja<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_6d69523 elementor-col-100\">\n\t\t\t\t\t*RECLAMO: Disconformidad relacionada a los productos o servicios.<br>\n\n*QUEJA: Disconformidad no relacionada a los productos o servicios o malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_34cd5d1 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_34cd5d1\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDetalle de la queja o reclamo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_34cd5d1]\" id=\"form-field-field_34cd5d1\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_0bb7aca elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_0bb7aca\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSolicitud del cliente\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_0bb7aca]\" id=\"form-field-field_0bb7aca\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_eaae41a elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_eaae41a]\" id=\"form-field-field_eaae41a\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\" checked=\"checked\">\n\t\t\t\t<label for=\"form-field-field_eaae41a\">Al registrar este formulario usted acepta la Pol\u00edtica de Privacidad.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-codigo elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[codigo]\" id=\"form-field-codigo\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" value=\"Folio(N\u00b0 Seguimiento): REC-004\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Registrar reclamo<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-585be23 elementor-widget elementor-widget-text-editor\" data-id=\"585be23\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>INVERSIONES EFA S.A.C, identificada con RUC 20600038959 declara que el tratamiento de sus datos personales en este portal tiene por finalidad gestionar de manera correcta su reclamo o queja conforme las disposiciones legales sobre la materia.<\/li><li>Puede encontrar mayor informaci\u00f3n sobre el tratamiento de datos en nuestra\u00a0<a href=\"https:\/\/flechelle.com\/wp1\/politicas-de-privacidad\/\" target=\"_blank\" rel=\"noopener\">Pol\u00edtica de Privacidad.<\/a><\/li><li>INVERSIONES EFA S.A.C. declara que para el ejercicio de sus derechos puede presentar su solicitud al correo electr\u00f3nico: contacto@flechelle.com.pe<\/li><li>La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.<\/li><li>El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor de treinta (15) d\u00edas calendario.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Libro de reclamaciones Hoja de reclamaci\u00f3n INVERSIONES EFA S.A.C, RUC: 20600038959, Av. Tomas Marsano nro. 2650 urb. Alexander Von Humboldt Lima &#8211; Lima &#8211; Miraflores INVERSIONES EFA S.A.C, identificada con RUC 20600038959 declara que el tratamiento de sus datos personales en este portal tiene por finalidad gestionar de manera correcta su reclamo o queja conforme [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-816","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Libro de Reclamaciones - EFA | Flechelle<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/flechelle.com\/wp1\/libro-de-reclamaciones\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Libro de Reclamaciones - EFA | Flechelle\" \/>\n<meta property=\"og:description\" content=\"Libro de reclamaciones Hoja de reclamaci\u00f3n INVERSIONES EFA S.A.C, RUC: 20600038959, Av. Tomas Marsano nro. 2650 urb. Alexander Von Humboldt Lima &#8211; Lima &#8211; Miraflores INVERSIONES EFA S.A.C, identificada con RUC 20600038959 declara que el tratamiento de sus datos personales en este portal tiene por finalidad gestionar de manera correcta su reclamo o queja conforme [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/flechelle.com\/wp1\/libro-de-reclamaciones\/\" \/>\n<meta property=\"og:site_name\" content=\"EFA | Flechelle\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EFAFlechelle\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-23T14:53:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/flechelle.com\/wp1\/wp-content\/uploads\/2025\/03\/cropped-61321f3b00feb70004beb7bc.png\" \/>\n\t<meta property=\"og:image:width\" content=\"512\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/flechelle.com\/wp1\/libro-de-reclamaciones\/\",\"url\":\"https:\/\/flechelle.com\/wp1\/libro-de-reclamaciones\/\",\"name\":\"Libro de Reclamaciones - EFA | Flechelle\",\"isPartOf\":{\"@id\":\"https:\/\/flechelle.com\/wp1\/#website\"},\"datePublished\":\"2025-04-07T21:18:40+00:00\",\"dateModified\":\"2025-09-23T14:53:20+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/flechelle.com\/wp1\/libro-de-reclamaciones\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/flechelle.com\/wp1\/libro-de-reclamaciones\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/flechelle.com\/wp1\/libro-de-reclamaciones\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/flechelle.com\/wp1\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Libro de Reclamaciones\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/flechelle.com\/wp1\/#website\",\"url\":\"https:\/\/flechelle.com\/wp1\/\",\"name\":\"EFA | Flechelle\",\"description\":\"Taller Oficial Volkswagen en Lima, Per\u00fa\",\"publisher\":{\"@id\":\"https:\/\/flechelle.com\/wp1\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/flechelle.com\/wp1\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/flechelle.com\/wp1\/#organization\",\"name\":\"EFA | Flechelle\",\"url\":\"https:\/\/flechelle.com\/wp1\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/flechelle.com\/wp1\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/flechelle.com\/wp1\/wp-content\/uploads\/2025\/03\/cropped-61321f3b00feb70004beb7bc.png\",\"contentUrl\":\"https:\/\/flechelle.com\/wp1\/wp-content\/uploads\/2025\/03\/cropped-61321f3b00feb70004beb7bc.png\",\"width\":512,\"height\":512,\"caption\":\"EFA | Flechelle\"},\"image\":{\"@id\":\"https:\/\/flechelle.com\/wp1\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/EFAFlechelle\/\",\"https:\/\/www.linkedin.com\/company\/wolkswagen-flechelle\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Libro de Reclamaciones - EFA | Flechelle","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/flechelle.com\/wp1\/libro-de-reclamaciones\/","og_locale":"es_ES","og_type":"article","og_title":"Libro de Reclamaciones - EFA | Flechelle","og_description":"Libro de reclamaciones Hoja de reclamaci\u00f3n INVERSIONES EFA S.A.C, RUC: 20600038959, Av. 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